Effective Date: November 8, 2026
Welcome to the official Shipping Policy of AU VIEUX CAMPEUR STRASBOURG, the operator of the e-commerce platform [www.auvieuxcampeuroutdoor.com]. As a brand dedicated to bringing lightweight, foldable daily outdoor goods for casual hikes, weekend picnics and all your small joyful outdoor adventures, we strive to deliver every order of our carabiners, collapsible buckets, foldable cups and other gear to your hands as smoothly, quickly and reliably as possible. This policy clearly outlines all terms related to order shipping, delivery timelines, shipping fees, delivery scope and related service rules, to help you fully understand how we handle your order shipments before and after you confirm your purchase.
1. Order Processing Time
All successfully paid orders on our platform will enter our official processing queue within 1 working day. Our dedicated warehouse team will conduct full quality checks on every selected product you ordered, confirm the completeness of product accessories, match the shipping information, carefully package the items with shock-resistant packaging materials to avoid any potential damage during transit, and hand over the parcel to our designated logistics courier. The standard order processing window is 1 to 2 working days, excluding public holidays and weekends popular in France and across the European Union. Once your parcel is dispatched, we will immediately send a shipment confirmation email to your registered email address, with a unique logistics tracking number attached for you to check the real-time status of your delivery at any time.
2. Shipping Coverage and Corresponding Delivery Timelines
We provide shipping services covering multiple regions worldwide, with differentiated delivery timelines tailored to different locations:
- Domestic delivery within metropolitan France: Standard shipping takes 2 to 4 working days after the order is dispatched, covering all addresses in France including our base at 32 Rue du 22 Novembre, 67000 Strasbourg. For customers located in Strasbourg city, we also offer an optional same-day local delivery service for orders placed before 12:00 noon on working days.
- Cross-border delivery within the European Union: Standard shipping for all EU member states takes 3 to 7 working days after dispatch, with full tracking available throughout the entire transit process.
- International delivery to other non-EU regions: We support worldwide shipping to most countries and regions. The delivery timeline varies according to the destination country’s customs clearance process and logistics route, usually ranging from 7 to 20 working days. Please note that for international cross-border shipments, you may be required to bear the applicable import duties, customs clearance fees and local consumption taxes stipulated by your country’s regulatory authorities, and these charges are not included in the product price and shipping fee you pay to AU VIEUX CAMPEUR.
3. Shipping Fee Rules
We have designed a transparent, tiered shipping fee structure for all our customers:
- For all orders with a total value of 50 EUR or more shipped to destinations within metropolitan France, we provide completely free standard shipping service.
- For orders under 50 EUR for domestic France destinations, the flat standard shipping fee is 4.90 EUR.
- For EU cross-border orders, a shipping fee of 7.90 EUR applies for orders under 80 EUR, and free standard shipping is offered for all orders over 80 EUR.
- For non-EU international orders, the exact shipping fee will be automatically calculated and displayed on your Checkout page based on your specific delivery address and the total weight of the products in your cart, before you proceed to complete the payment.
We also offer an optional expedited shipping service for customers who want to receive their outdoor gear faster. You can select the expedited option on the Checkout page, and your order will be prioritized for processing and dispatched via an express courier, with delivery to metropolitan France completed within 1 to 2 working days after shipment. The expedited service fee is 9.90 EUR, and it does not qualify for any free shipping discount.
4. Delivery Related Notes
- All shipments require a valid signature upon delivery. If no one is available to sign for the parcel at your designated shipping address when the courier arrives, the courier will leave a delivery notice and arrange two additional re-delivery attempts, or you can pick up your parcel at the local courier service point indicated in the notice within 7 calendar days.
- Please make sure you provide accurate, complete and up-to-date shipping address, contact phone number and email address when placing your order. If you enter incorrect information that leads to delivery failure, parcel return or loss, you will need to bear the corresponding additional shipping costs incurred for re-delivery.
- If your tracking information shows that the parcel has been successfully delivered, but you have not received your order, please contact our customer support team immediately. We will work with the logistics provider to launch an investigation within 24 hours, and assist you to solve the problem properly.
- For parcels damaged during transit, please take clear photos of the outer packaging and damaged products when you sign for the delivery, and send these materials to us within 48 hours. We will arrange follow-up replacement or after-sales solutions for you as quickly as possible.
5. Contact Information for Shipping Inquiries
If you have any questions about shipping timelines, logistics tracking, delivery addresses or any other shipping related issues, you can reach our customer care team through the following official channels:
- Email: orvyn@auvieuxcampeuroutdoor.com
- Physical address: AU VIEUX CAMPEUR STRASBOURG, 32 Rue du 22 Novembre, 67000 Strasbourg, France
- Contact phone: +33 3 88 32 91 82
Our team is dedicated to making sure your favorite lightweight foldable outdoor gear arrives at your side safely, so you can head out to your next casual adventure with no unnecessary delays.