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Privacy Policy

Effective Date: November 8, 2026

Welcome to the privacy policy of AU VIEUX CAMPEUR STRASBOURG, operating the official e-commerce website www.auvieuxcampeuroutdoor.com. At AU VIEUX CAMPEUR, we are a team of ordinary people who love stepping outside for small, joyful moments, offering a wide range of lightweight, foldable daily outdoor goods that fit both casual hikes and weekend picnics. Your privacy is one of our top priorities, and this policy is designed to clearly explain how we collect, use, store, protect and manage your personal information when you browse, shop and interact with our platform. We commit to processing your personal data in full compliance with applicable data protection regulations, and we ensure that all our data handling practices align with the trust you place in us as you explore our collection of carabiners, collapsible buckets, folding cups and other outdoor adventure gear.

1. Information We Collect From You

We only collect necessary information to deliver a seamless, secure and customized shopping experience, and we never gather unnecessary data without your explicit consent. The categories of information we may collect include:

1.1 Information You Provide Directly

When you create an account, place an order, contact our customer support team, sign up for our newsletters or participate in our website interactive activities, you will voluntarily provide us with the following information:

  • Full name, billing and shipping address, which we use to process your order and ensure your purchased outdoor gear is delivered to the correct location
  • Contact details including your email address orvyn@auvieuxcampeuroutdoor.com for customer support inquiries, and your phone number such as +33 3 88 32 91 82 for delivery coordination and urgent order updates
  • Payment related information, including payment card number, billing details and transaction records, which are processed through industry-standard encrypted payment gateways to ensure every transaction on our platform is fully secure
  • Account credentials, including your username and password, to help you access your My Account page, view order history, save favorite products and manage your personal preferences on our website
  • Any additional information you voluntarily submit when sending us inquiries, submitting feedback, or participating in promotional activities organized by AU VIEUX CAMPEUR.

1.2 Automatically Collected Information

When you visit [www.auvieuxcampeuroutdoor.com], our server automatically collects certain technical information to help us optimize website performance and provide you with a better browsing experience:

  • Your device information, including browser type, operating system, device model, unique device identifiers and IP address
  • Browsing behavior data, such as pages you visit on our website, products you view including our Glow in The Dark Carabiner Clip, Collapsible Silicone Bucket, Foldable Camping Cup and other outdoor gear, time spent on each page, click-through paths and search keywords you enter on our platform
  • Location information, derived from your IP address, to help us display region-appropriate shipping policies, tax calculations and localized product recommendations for customers visiting us from areas near our base at 32 Rue du 22 Novembre, 67000 Strasbourg, France or other regions around the world.

1.3 Information We Collect Through Cookies and Similar Technologies

We use cookies, web beacons and other tracking technologies to remember your preferences, speed up your future visits to our website, analyze website traffic and run targeted promotional activities. You can adjust your browser settings to refuse cookies at any time, but please note that disabling cookies may affect the full functionality of some features of our website, such as saving items to your Cart, accessing your Checkout page smoothly and receiving personalized product recommendations for your next outdoor adventure.

2. How We Use Your Collected Information

All your personal information is used for legitimate, clearly stated purposes, and we will never process your data in a way that is incompatible with the purposes outlined in this policy. The main usage scenarios include:

  • ‌Order fulfillment and after-sales service‌: We use your personal information to process your payment, arrange logistics delivery, send you order confirmation and shipment notification emails, handle product returns, exchanges and after-sales support requests, ensuring you receive your collapsible buckets, carabiner keychains or other outdoor items in perfect condition as soon as possible
  • ‌Website operation and experience optimization‌: We analyze your browsing behavior data to understand how users interact with our Shop page, our product categories for Folding Cup, Collapsible Bucket and Hanging Buckle, so that we can adjust our website layout, optimize page loading speed, fix technical errors and provide a more user-friendly shopping interface
  • ‌Personalized service and recommendation‌: Based on your browsing and purchase history, we may send you customized product recommendations, updates on new gear launches for outdoor adventures, exclusive discount information for best-selling items, to help you easily find the lightweight foldable outdoor goods that best fit your casual hikes and weekend picnics
  • ‌Security protection and risk prevention‌: We use your account information, device data and transaction records to verify user identity, monitor fraudulent transactions, prevent unauthorized access to your My Account, Cart and other personal pages, and protect the safety of your personal property and our platform’s operational security
  • ‌Legal compliance and regulatory obligations‌: We may retain and disclose your information when required by applicable laws, court orders or government regulatory requirements, to fulfill our legal responsibilities and protect the legitimate rights and interests of AU VIEUX CAMPEUR, our customers and the public.

3. Information Sharing and Disclosure

We will never sell, rent or trade your personal information to any third parties for commercial marketing purposes without your explicit prior consent. We may only share your information with the following limited parties for the necessary purposes listed below:

  • ‌Authorized service providers‌: We share necessary information with third-party service providers who assist us in operating our e-commerce platform, completing order delivery and providing services to you. These providers include payment processing companies, logistics and courier partners, website technical maintenance providers, email service providers and cloud storage service vendors. All these third parties are required to sign strict data confidentiality agreements with us, and they can only process your personal data in accordance with our instructions and for the specified purposes, and are not allowed to use your information for any other independent purposes
  • ‌Business transfer scenarios‌: In the event of a merger, acquisition, asset sale or other corporate restructuring of AU VIEUX CAMPEUR, your personal information may be transferred as part of the business assets. We will notify you in advance before any such data transfer, and ensure that the receiving party agrees to abide by this privacy policy to protect the security of your personal data
  • ‌Legal required disclosure‌: We may disclose your personal information if we believe in good faith that such disclosure is necessary to comply with applicable laws, regulations, legal proceedings or government mandatory requests, to protect the safety of our company, our customers, the general public, to defend our legal rights, or to respond to emergency situations that may cause personal injury or property loss.

4. Data Storage and Security Protection

We take industry-leading physical, technical and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, destruction or misuse:

  • All sensitive data including your payment information and account password is encrypted through SSL/TLS technology during transmission on our website, ensuring that no third party can intercept and steal your data when you browse our pages or submit information during the checkout process
  • We store your personal data on highly secure encrypted servers located in compliance-certified data centers, which are protected by strict access control mechanisms, firewalls and real-time intrusion detection systems
  • All our employees who have access to your personal information are required to abide by strict data confidentiality obligations, and regular privacy protection training is organized for all team members to ensure that every member of our team understands the importance of protecting your privacy
  • We will retain your personal information only for the period necessary to fulfill the purposes stated in this policy, including the time required to complete the order you placed, comply with legal retention requirements, resolve disputes, and enforce our agreements. After the retention period expires, we will securely delete or anonymize your personal information in accordance with applicable regulations.

Our office and operation base is located at 32 Rue du 22 Novembre, 67000 Strasbourg, France, and all our data processing activities are subject to the supervision of relevant French and European data protection authorities, to ensure that your personal data enjoys the highest level of privacy protection.

5. Your Rights Over Your Personal Information

As a user of [www.auvieuxcampeuroutdoor.com], you fully enjoy all the rights granted to you by applicable data protection laws, including but not limited to:

  • ‌Access right‌: You can log into your My Account page at any time to view, check and download all your personal information we have collected and stored
  • ‌Correction right‌: If you find that any of your personal information we hold is inaccurate or incomplete, you can contact us at any time, and we will help you correct and update the relevant information free of charge within a reasonable time frame
  • ‌Deletion right‌: You can request us to delete your personal information, under the circumstances where the information is no longer necessary for the original purpose for which it was collected, you withdraw your consent to the data processing, or you object to the data processing and there is no legitimate overriding reason for us to continue processing your data. We will review your request promptly, and except for the information we are required to retain by law, we will complete the deletion process as soon as possible
  • ‌Restriction of processing right‌: You have the right to require us to restrict the processing of your personal data, when you dispute the accuracy of the data, the processing is illegal, you no longer need us to process the data but you require the data to be retained for legal claims, or you have objected to our data processing and we are verifying our legitimate grounds for processing
  • ‌Data portability right‌: You have the right to obtain your personal data that you have provided to us, in a structured, commonly used and machine-readable format, and you have the right to transmit that data to another data controller without hindrance from our side
  • ‌Objection right‌: You can object to us processing your personal information for direct marketing purposes at any time. After you submit your objection request, we will immediately stop using your personal information for related direct marketing activities.

If you want to exercise any of the above rights, you can contact us through the contact methods listed in Section 7 of this policy. We will respond to your request within 30 working days, and we will not charge any fees for processing your legitimate access, correction or deletion requests, unless your request is obviously excessive, repetitive or unfounded.

6. Policy Updates and Modifications

We may update and modify this privacy policy from time to time to adapt to changes in our business operations, new product and service features, updates to legal and regulatory requirements, or feedback from our valued customers. When we make significant changes to this privacy policy, we will post the updated version on the Privacy Policy page of [www.auvieuxcampeuroutdoor.com], clearly mark the new effective date, and may also send you a notification email to inform you of the key changes if you have an active account on our website.

We encourage you to review this privacy policy periodically to stay informed of how we protect your personal information. Your continued use of our website and our services after the effective date of the updated privacy policy will be deemed as your acknowledgement and acceptance of the modified terms of the policy.

7. Contact Information

If you have any questions, concerns, suggestions or complaints about this Privacy Policy, or if you want to exercise your rights related to your personal data, you can contact us through any of the following channels:

  • Email: orvyn@auvieuxcampeuroutdoor.com
  • Physical mailing address: AU VIEUX CAMPEUR STRASBOURG, 32 Rue du 22 Novembre, 67000 Strasbourg, France
  • Phone number: +33 3 88 32 91 82

We have a dedicated customer care team that is committed to responding to all your privacy related inquiries as soon as possible, and we will work with you to resolve any privacy issues to ensure that your shopping experience with our lightweight, foldable outdoor goods is both enjoyable and fully secure.

At AU VIEUX CAMPEUR, we always adhere to our original aspiration of providing casual, joyful outdoor gear for every ordinary outdoor lover, and protecting your privacy is the foundation of that commitment. Thank you for your trust and support in [www.auvieuxcampeuroutdoor.com].